Refund policy

Returns & Refund Policy

We want you to shop with confidence at KHAAFIDH. If you change your mind about your purchase, you can request an Exchange via Post, Email, WhatsApp, provided the following conditions are met:

  • The request is made within 14 days of purchase

  • You have proof of purchase (e.g. the invoice sent with your order)

  • The item is unused, unwashed, unworn, and in its original packaging

Please note: For hygiene reasons, we do not accept returns on the following items:

  • Quilts

  • Pillows

  • Toppers

  • Mattress protectors

  • Pillow protectors

Kindly choose these items carefully before placing your order.

Exchanges Due to Error or Damage

We will promptly exchange your product if:

  • You received the wrong item or size, or

  • The product was damaged upon delivery

How to Request a Return 

To initiate a refund or return:

  1. Email us at contactkhaafidh@gmail.com with your Order Number

  2. Send the product to the following address:

KHAAFIDH

Faisalabad, Pakistan 38000